WHAT DAY WILL MY PACKAGE BE SHIPPED?

We ship all our online orders on Wednesdays.

The cut-off time for Wednesday shipments is 5pm Monday. If you place your order after 5pm Monday, your order will be shipped the following Wednesday.

HOW LONG DOES IT TAKE FROM SHIPPING TO GET MY PACKAGE?

Normally 1 -2 business days from time of shipment.

So, you can expect your delivery to arrive on Thursdays or Fridays.

DO YOU GRIND YOUR BEANS?

Yes! You can nominate what grind type you would like when you select your coffee.

WHEN DO I START TO PANIC IF MY PACKAGE HAS NOT ARRIVED?

Never, as all can be resolved. But, if your package has not arrived by 5pm Friday, please get in contact.

Email coffee@fatpoppy.coffee

Phone (02) 8294 3058

WHAT KIND OF SHIPPING DO YOU USE?

We use Australia Post for all of our online orders.

DO YOU OFFER FREE SHIPPING?

Yes, we offer free shipping on orders $45 and over, Australia wide.

WHERE IN THE WORLD DO YOU SHIP?

Australia wide!

WHAT IF MY PACKAGE IS DAMAGED?

If your package is damaged upon delivery, we can easily replace it. However, we will require a photo of the damage to be emailed to coffee@fatpoppy.coffee

WHAT IS YOUR RETURN POLICY?

For brew gear purchases: if a product is broken or faulty upon arrival, you may return or exchange the product within 30 days of purchase. If you want to make a return on a product that is not broken or faulty, the product must also be unused and in its original packaging. Keep in mind that we do not cover the return shipping cost for the product.

We cannot promise refunds on coffee purchases. If you have purchased coffee beans from us and you are not pleased, please email coffee@fatpoppy.coffee for support.